Frequently asked questions

No. Each day's trading result is real and reported — never a promised or guaranteed rate — and a loss day is possible. Trading carries risk, including possible loss of principal. Read our risk disclosure before depositing.

Withdrawals carry a disclosed percentage fee, shown in the form before you confirm — the same calculation used on our server when the withdrawal is created.

Identity verification (KYC) is required before you can withdraw funds. It protects your account and helps us meet standard anti-fraud practices.

A withdrawal moves from Pending to Under Review, then Approved and Processing before it's marked Completed. Timelines depend on review queue volume and your payout method.

A deposit is only marked Completed once our server receives and verifies a signed confirmation from the payment provider — never simply because a page says "payment successful."

Yes — while it's still Pending, you can cancel it from your dashboard and the held funds are released back to your available balance immediately.

Add a crypto wallet from your dashboard by entering its address twice to confirm it — that's the only verification needed, and it's usable immediately. You can add more than one and switch your default at any time.

Use the Contact page or open a support ticket from your dashboard once you're signed in — our team responds through the same ticket thread.