Frequently asked questions

No. Each day's trading result is real and reported — never a promised or guaranteed rate — and a loss day is possible. Trading carries risk, including possible loss of principal. Read our risk disclosure before depositing.

Your investment is the money that earns daily trading results — your deposits plus any profit you choose to reinvest. Daily gains are added to your profits, which build up separately. You can withdraw profits at any time, or reinvest them so they earn daily results too — that's how your returns compound.

Stop investing from your dashboard first — your whole investment then stops earning daily results — and then request a withdrawal from your investment. A tiered exit fee applies to the amount you withdraw from your investment (see the Fees page). You can resume investing at any time.

Withdrawals carry a disclosed percentage fee, deducted from the amount you withdraw: a payout fee for profits (crypto or mobile money), or the tiered exit fee for money withdrawn from your investment. As you type an amount, the withdrawal form shows the exact fee and what you'll receive — the same calculation our server uses.

Identity verification (KYC) is required before you can deposit or withdraw funds. It protects your account and helps us meet standard anti-fraud practices.

Every withdrawal is reviewed by our team. While it's Pending, the amount is held from your balance. We email you when it's approved (it then shows as Processing while we send it), and again once the funds have been sent to your wallet and it's marked Completed. If it's rejected, the full amount is returned to your balance. Timing depends on the review queue.

You submit your transaction ID and a screenshot of the transfer, and our team verifies the transaction on the blockchain before your deposit is credited. A deposit is never marked Completed just because a page says "payment successful", and each transaction can only be credited once.

Yes — while it's still Pending, you can cancel it from your dashboard and the held funds are released back to your available balance immediately.

Add a crypto wallet from your dashboard by entering its address twice to confirm it — that's the only verification needed, and it's usable immediately. If your account is verified in Uganda or Kenya, you can also add a mobile money number (MTN or Airtel in Uganda; Safaricom M-Pesa or Airtel in Kenya), entered twice the same way; mobile money withdrawals have a slightly higher fee, shown on the Fees page. You can add more than one payout method and switch your default at any time.

Use the Contact page or open a support ticket from your dashboard once you're signed in — our team responds through the same ticket thread.